Technical Support
Q&A
Question: What should I do if the app crashes on some mobile phones? Answer: Please check whether your mobile phone system is the latest version. If not, please update the system and try again. If the problem still exists, please contact us.
Question: What should I do if the functions cannot be used normally? Answer: First, make sure that you have installed the app correctly and the network connection is normal. If the problem persists, please describe the problem in detail and contact us.
Contact Us
Our working hours are from 9:00 am to 5:00 pm (local time) from Monday to Friday. If you encounter any problems during the use of the app, you are welcome to contact us at any time.
Feedback and Suggestions
Privacy Policy
Information Collection and Use
We may collect some information during your use of the app, such as device information (including device type, device model, operating system version, device settings, unique device identifiers, etc.) to ensure the normal operation of the app on your device and optimize the app performance. In addition, we may collect your usage records, such as the emojis you used, search history, interaction operations, etc. This information helps us provide you with more personalized services and recommend relevant content. However, we will not collect your sensitive personal information, such as ID numbers, bank card numbers, passwords, etc. without your explicit authorization. We will only retain your information for the period necessary to achieve the above purposes, unless the law requires or allows an extension of the retention period.
Information Storage and Security
The collected information will be stored on secure servers. We adopt industry-standard security protection measures, including but not limited to encryption technology, firewalls, access control, etc., to protect the security of the information and prevent it from being leaked, tampered with or lost. We will regularly conduct security checks and vulnerability repairs on the system to ensure the continuous stability of the data security environment. At the same time, we will conduct data security training for employees to make them understand the importance of data protection and relevant operating procedures. Only authorized employees can access and process your information within the scope required for performing their duties.
Information Sharing and Disclosure
We will not share your information with third parties, unless required by law (such as when judicial organs legally obtain information) or to protect our legitimate rights and interests (such as dealing with fraud, security threats, etc.). When it comes to sharing information with third parties, we will ensure that the third parties follow the same privacy protection standards as us and sign relevant confidentiality agreements. For example, we may cooperate with some technical service providers. These providers will only access your information within the necessary scope for providing services to us (such as server hosting, data analysis, etc.), and they are not allowed to use it for other purposes.
Your Rights
You have the right to access, correct or delete the information we collected about you. If you want to access your information, please contact us via the email aiwufv@21cn.com. We will reply to you and assist you in completing the operation within a reasonable time. You can also ask us to correct errors or inaccuracies in your information, or ask us to delete your information when it complies with the legal regulations. In addition, you have the right to restrict our processing of your information. For example, you can choose to opt out of certain personalized services or data collection activities. If you have any objections to the way we handle your information, you have the right to file a complaint with the relevant regulatory authorities.
Changes and Updates
We may make changes and updates to the privacy policy according to business development, changes in laws and regulations or other reasonable reasons. We will publish a notice in the app or on the website to inform you of the relevant changes. We will state the content of the changes and the effective date in the notice. It is recommended that you check the privacy policy regularly to understand the latest situation. If you continue to use the app after the privacy policy is changed, it will be regarded as your consent to the changed privacy policy. If you do not agree to the changes, you can choose to stop using the app and ask us to delete your information according to the provisions of this policy.
Contact Us
If you have any questions or suggestions about the privacy policy, please contact us via the email aiwufv@21cn.com. We will do our best to answer and handle relevant issues for you.